Contact Us

For any enquiries or to give us feedback, please contact us at
hello@hideandseek.london  |  telephone: +44 (0)20 8133 5266

 

Press

If you would like to feature our products or company please contact us press@hideandseek.london

 

Enquiries & press releases

For press enquiries or to sign up to receive our press releases, please contact us at
press@hideandseek.london  |  telephone: +44 (0)20 8133 5266

 

Images

Hi-res images are available on request. Please get in touch
press@hideandseek.london

 

Product loan

We are always happy to loan out products for photoshoots. To discuss requirements and availability please contact press@hideandseek.london

 

FAQs

How Ethical are Cowhide rugs?

All of our hides are sourced from South America, and are produced purely as a by-product of the meat and milk farming industries. The cows are reared free range in Argentina and Brazil, where they have ample space to roam and are fed a natural grass diet. (They are not confined in small dark spaces or fed corn from feedlots as in other parts of the world). If you are happy to eat meat, then utilising animal leather for homewares, shoes, handbags etc, ensures that every part of the animal is utilised to greatest effect.

How are cowhides tanned?

Our hides are tanned using the chromium tanning method (which gives the back of the hide it’s distinctive blue/grey colour). This is the best technique for a soft, supple leather.

Will my cowhide shed hair over time?

No, the tanning method ensures that your cowhide will not shed over time. With a little care and attention (regular, gentle vaccuming/shaking to remove dirt and debris) your hide will last a lifetime.

How can I store my cowhide?

You can store the hide in a cardboard box without moisture, out of the sun. If you are moving, place the hide in a plastic bag to protect it from water and humid weather.

Why aren’t our cowhides British?

Unfortunately, there are very few cowhide tanneries left in the UK - and hardly any dealing in hair-on-hides. Most hides are now shipped overseas for tanning, to growth areas such as China. South America however, remain world-leaders in tanning. They tan using the chromium method, which produces the blue /grey colour to the skin side. Their methods ensure a high quality end product - resistant to shedding and with no unpleasant odours (only the beautiful smell of real leather).

Does the cowhide’s hair shed or do they fall off?

NO. The hide will not shed and the hair will last you a lifetime.

 

Using the hide means that every part of the animal is utilised – maximising the resource. If you are comfortable eating steak, wearing leather shoes, or sitting on a leather sofa then there is no reason you should not enjoy a beautiful hair-on hide rug, cushion or table. Man has utilised animal skins for warmth and comfort since time began, and we hope that our beautiful cowhide products will bring warmth and comfort to your home for years to come.

 

Ts & Cs

Our products

The vast majority of our products are handmade from natural materials: cowhides, sheepskins, hemp and wool. Some of our textiles are vintage, all are handwoven by skilled artisans. This means that each item is unique and subject to natural variances and in the case of vintage items, wear. We do our best to ensure that our photography and descriptions are as accurate as possible, but please contact us if you would like more information before purchasing.

 

Stock

We reserve the right to change our prices and specifications. We always aim to keep our website up to date, but due to the nature of our products (one-offs and small runs of handmade items) products can occasionally sell out and become unavailable. If this is the case we will always contact you to advise you of the lead time for re-stocking, (or offer an alternative or a refund). We hope you understand that this is the nature of dealing with small suppliers rather than mass-producers – but it leads to a unique product.

 

Delivery & Returns

Delivery

Where possible, for delivery addresses within mainland UK, our website will advise the delivery charge applicable to your order. However, for remote parts of the UK, and given the bespoke nature of many of our products, it may be necessary for us to contact you to advise the cost of delivery. In many cases, particularly larger items, delivery is arranged through our couriers. We will liaise with you to advise of delivery costs and to arrange a mutually convenient time for delivery. We provide dimensions on our website for larger items of furniture. It is your responsibility to ensure that you are in a position to accept courier delivery at the mutually agreed time. Failure to do so may mean additional delivery and storage costs being incurred, for which you would be liable for settlement prior to follow up delivery. You are also responsible for ensuring that your premises can accept the items ordered and that such items will fit through doorways and into their intended space. Items are delivered to the main entry point of your premises and, whilst we do our best to assist, it is your responsibility to move items to the room of your choice.

 

UK Delivery

*Includes postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
**Includes postcodes BT, IM, TR21-25.

 

We currently offer delivery as standard only within the UK. If you live outside the UK and wish to place an order, please contact us at hello@hideandseek.london for a shipping quote. Some items may be excluded from international shipping.

Furniture and larger items: are dispatched using our courier partners and charged depending on size and distance. You are responsible for ensuring that your premises can accept the items ordered and that furniture items will fit through doorways and into their intended space. It is your responsibility to ensure that you are in a position to accept courier delivery at the mutually agreed time. Failure to do so may mean additional delivery and storage costs being incurred, for which you would be liable for settlement prior to follow up delivery. Items are delivered to the main entry point of your premises and, whilst we do our best to assist, it is your responsibility to move items to the room of your choice.

Please note: Hide & Seek London does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, neighbour, etc) we cannot accept responsibility if you fail to receive your parcel.

 

International delivery

We currently offer delivery as standard only within the UK. If you live outside the UK and wish to place an order, please contact us at hello@hideandseek.london for a shipping quote. Some items may be excluded from international shipping.

 

Returns

We want you to have absolute confidence in buying from Hide & Seek London. If you are unhappy with your purchase for any reason, please return it to us for a full refund. To qualify for a refund:

  • contact us within 14 days of delivery to advise that you wish to return the item - service@hideandseek.london. Please don’t return an item without first contacting us.
  • complete the returns form fully (this will be enclosed with your order)
  • Package the item appropriately and remember to include the returns form. Items returned for refund must be in a fully saleable condition and in their original, undamaged packaging. (Any items which arrive back broken due to insufficient packaging will not be refunded).
  • Obtain proof of postage (and additional insurance for valuable items) as we cannot refund items that are lost or damaged in transit. All returns must be received by Hide & Seek London within 30 days from receipt of delivery to qualify for a refund.

If your item is too big or heavy to return to the post office, please email us at service@hideandseek.london noting which item you wish to return and stating your availability for a collection. Collection slots are Monday to Friday. Our collection fee will be deducted from your refund.

Upon satisfactory receipt of returns we will make a refund of the purchase price paid for the item (please note we do not refund either the cost of delivery charged by us or the cost for you to return the item).

 

Returns Exemptions

  • Unfortunately bespoke items (i.e. those made to order to your specifications) cannot be returned unless faulty.
  • Sale items are non refundable unless faulty.

 

Faulty or damaged items

  • Please contact the office service@hideandseek.london within 24 hours of receipt of delivery including photographic evidence of the damaged/faulty item. We can then agree a replacement or refund.
  • Please do NOT return damaged or faulty goods without first contacting us. We cannot refund shipping for items returned without prior contact.

For all trade enquiries please contact us at

trade@hideandseek.london